Our goal is to give our charitable partners as much money as possible through the sales of this merchandise. We also want to make our costumers happy with the products they receive. You must contact us prior to sending a return or exchange back to us. We need to be contacted within 5 days of you receiving the package from us in order for a return or exchange to be arranged. Once you contact us and receive exchange or return instructions from us, we must receive the package within two weeks. Returns require a 10% restocking fee that is non-refundable. Shipping costs for a return are to be covered by the buyer. Exchanges do not have a restocking fee, but the buyer is required to pay to ship the item being exchanged back to us and also cover the costs of shipping a second package back to them, which is $5 for a shirt and $8 to $10 for a hoodie. We process thousands of orders and have to maintain this policy in order to help of charitable partners continue their feeding programs, art therapy, mental health awareness, etc.